praca: Service Excellence Consultant


Data publikacji:




Service Excellence Consultant

METRO SERVICES is one of the international Shared Service Centers (SSC) operating within the METRO - a group consisting of Makro Cash&Carry retail chains in Europe and Asia.


At METRO SERVICES, we handle financial and accounting processes for Makro stores, among others in the fields of General Accounting, Fixed Assets, Accounts Receivables, Reporting and Transfer Pricing.


As an organization we support our employees’ development and we create stable and safe work environment - we are the first ’ACCA Approved Employer’ in Szczecin, Puls Biznesu journal honored us with Gazela Biznesu title, indicating us as one of the most dynamically developing companies. We are also part of Association of Business Service Leaders (ABSL), what allows us to share knowledge and good practices with the best professionals.


We employ over 350 accounting enthusiasts and professionals in our industry, we speak 20 languages, serve 25 countries and are constantly developing, which is why we recently opened a second office in the center of Szczecin.


Join us and work with the best!

Service Excellence Consultant
Miejsce pracy: Szczecin

Main responsibilities:

  • Quality analysis of accounting processes (KPI measurement, statistical trends analysis, customer feedback investigation)
  • Preparation and update of quality assurance policies and procedures
  • Implementation and audit of sustainable quality assurance system and on-going operational controls in close collaboration with operations teams
  • Preparation, execution and documentation of test plans for operations
  • Supporting operations team in identification and remediation of improvement areas, facilitation of action plan creation and its execution
  • Ensuring ongoing compliance with quality procedures and regulatory requirements
  • Leading governance communication over quality measures and results internally and with customer
  • Quality results dashboard preparation and presentation


  • University degree
  • SSC/BPO previous working experience (min. 3-5 years), preferably in area of business analysis, performance management and/or quality inspection
  • Strong analytical skills
  • Very good command of MS Office, especially Excel
  • Problem solving oriented with attention to detail
  • Strong communication skills (verbal and written)
  • Facilitation skills
  • Advanced Eng. (spoken and written)
  • Lean Six Sigma experience will be an asset

We provide:

  • stable employment in an international corporation, which is constantly growing
  • chance to expand knowledge and experience in various areas 
  • an extensive package of professional training (in accounting, software - SAP, soft skills and language learning)
  • private medical care and group insurance, also for family members
  • cash benefits as part of the Social Benefits Fund, i.e. Christmas allowance
  • co-financed sports card
  • a monthly salary supplement for knowing an additional language
  • team and company integrations after hours
  • a relocation package for people ready to move to Szczecin.
Prosimy o dopisanie następującej klauzuli: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926, ze zm.)"

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